Refund policy

30-night sleep trial

We want you to sleep on it. Every Moonvale Bed Cooling Fan comes with a 30-night sleep trial, starting from the day your order is delivered. Use it every night. If it isn't right for you, let us know within 30 nights of delivery and we'll take it back for a refund.

How to start a return

Email us at hi@moonvale.com.au within 30 nights of delivery with your order number.
We'll reply with a return shipping label and instructions on where to send your fan.
Pack the fan with everything it came with (fan, wireless remote, charging cable and quick-start guide). The original box is preferred but not required.

Normal use during the trial is expected and is completely fine. We just ask that the fan isn't damaged through misuse and that all parts are returned. Please contact us before sending anything back, so we can match your return to your order.

Duo Packs

You can return one or both fans from a Duo Pack. If you return one fan, we'll refund half of the price you paid for the Duo Pack. If you return a Duo Pack, you're welcome to keep the free Moonvale sleep mask.

Sale prices

The 30-night sleep trial applies to every order, including orders placed during a sale.

Refunds

Once your return arrives and we've checked it, we'll let you know and refund you to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the refund. If you haven't seen it 15 business days after we confirm your return, email us at hi@moonvale.com.au.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us at hi@moonvale.com.au with your order number and a photo, and we'll make it right.

12-month warranty

Every Moonvale Bed Cooling Fan is covered by a 12-month warranty against defects from the date of delivery. If your fan develops a fault during this time, email us at hi@moonvale.com.au with your order number and a short description or video of the issue. We'll arrange a repair, replacement or refund, and cover the cost of any return shipping for a valid warranty claim. The warranty doesn't cover damage caused by misuse, accidents or unauthorised modifications.

The benefits of this warranty are in addition to your other rights and remedies under the law.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits these rights. They apply to all products, including products bought on sale and products returned after the 30-night trial.